Short name of case: Online enquiry on insurance status
Long name of case: Online enquiry of the individual health insurance status in Austria
Type of e-health application e.g. Regional network (no. of family doctors/GPs; specialists, community centres, hospitals, ... involved) Hospital (size: no. of beds): National Network for administrative Health Information: Web portal for citizens. Electronic (online) request of the (individual) social and health insurance status.
Short summary description : After an authentification procedure visitors of www.sozialversicherung.at have the opportunity to receive information concerning their present status of social health insurance. The visitor will be informed about the following:
(1) status of social health insurance
(2) the name of the responsible social health insurance institution and
(3) information about dependents.
Key words, descriptors: health insurance; social insurance; status query
Notes on economic impact (benefits/savings to patients, professionals, healthcare organisations, costs incurred, ...): Before the implementation of the System, the insured had to file a request at a branch of the Austrian Social Insurance in order to receive the requested information. The benefits for the insured from the implemented solution are in terms of a reduction of transaction costs, effort and time. An immediate benefit for the insurance companies is more transparency and the prevention of abuse.
Contact and address: Hauptverband der österreichischen Sozialversicherungsträger (Main Association of Austrian Social Security Institutions) Kundmanngasse 21 1030 Vienna Austria Tel.: 00431 711 32-1113 Fax: 00431 71132 3778 eMail: Marina.Arzt@hvb.sozvers.at Contact Person: Mag. Marina Artz (Literature) references: eEurope Awards for eHealth 2003
Bauer, Gerd; Emberger, Peter, Die elektronische Sozialversicherung. In: Wimmer, Maria A. (ed.): Quo vadis e-Government: state-of-the-art 2003 (Tagungsband zu den zweiten e-Gov Days, Vienna 12-14. Februar 2003) 166-171. multimediaande-business guide (ed.): International Center for Culture and Management 2002 21.
Starting date of service (year): 30/06/2002
Public/private financing model : Public
Security issues / confidentiality / information exchange: Digital certificates on smartcards
Web Site: http://www.chipkarte.at/esvapps/page/page.jsp?p_pageid=220&p_menuid=51682&p_id=1